How should I pay?
YUKIMONO accepts Paypal payments.
Even if you don't have a Paypal account, you can pay on Paypal with your credit card. You don't need the registration on Paypal. All major credit cards can be processed through PayPal.
Where has my order sent from?
All merchandise will be shipped from Tokyo or Tokoname, Japan directly.
When should my order arrive?
The merchandise which have been ordered will be shipped within 1~3 days except Saturday, Sunday and Holidays unless otherwise specified. All merchandise wrapped very carefully and securely will be shipped through EMS or e-packet by Japan Post office. However they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations.
1~2weeks USA, Canada, East Asia, Australia
2~3weeks Europe, Asia
3~4weeks Brazil, South-Africa, Russia, other countries
Shipment’s tracking service is provided by Japan post office. We will send “trucking number” to customers.
How about duty and tax?
The terms of sale is DDU "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.
Can I return or Exchange?
We will exchange the products if damage and trouble caused solely by us and if the wrong product is being sent in international transactions.
However in case of the same kind of products are out of stock, they will be refunded by the below procedure.
*Notify us of the damage with detailed and reasonable explanation within 14 days after delivery.*Use the enclosed packing slip and return form, when returning damaged products