FAQ

We have gathered questions which we have frequently been asked by our customers. If there is anything you want to know more, please feel free to contact us!


Do you ship to my country?

We ship worldwide. If you couldn’t see your country in the dropdown menu of available countries, don’t give up, and would you please contact us?

Do you recommend or look for a pot that suits my tree?

We very much welcome such a request from you. Please let us know the image, shape, color, dimensions of the pot you want. If you don’t mind, please tell us the purpose (eg. for an exhibition), we will gladly recommend 3 pots from our stock or potter’s warehouse in Tokoname. It would be helpful if you sent us the photo of your tree as well.

Do you have large bonsai pots?

We can offer large bonsai pots, unglazed pots are also available. Probably you didn’t see any photos of these pots in our online store. Sorry, we don’t have enough time to add the photos in the store. Please feel free to contact us.

Do you have mailing list to allow us to stay informed when you have new pots available?

We regularly send out newsletters. Please consider subscribing.
Subscribe to our newsletter.

Additionally, we also share updates on the following social media platforms.

YUKIMONO Instagram
YUKIMONO facebook page

Can you sell your products wholesale to us?

If you are a business entity, we can sell you our pots wholesale.
Please contact us, and we will be happy to discuss our terms and conditions.

Can I order a custom made pot?

We are sorry, but at this time, we are not accepting custom-made orders.

If there is anything you want to know, please contact us here!