Privacy Policies

1. Definition of Personal Information

The term 'personal information' shall mean information about a living individual which can identify the specific individual by name, date of birth or other description contained in such information (including such information as will allow easy reference to other information and will thereby enable the identification of the specific individual).

2. Collecting Personal Information

We may collect information of customers in the event that they purchase our products or that they contact us for inquiries.
For collecting such information we will clearly state in writing the purpose of use, and will engage in such action in a legal and honest manner.
We collect the following personal information from you:

a) Name
b) Address
c) Telephone number
d) E-mail address
e) Password
f) Shipping destination information
g) Shopping record with us and details
h) Information that, when combined with above-mentioned items, will enable us to identify the specific individual.

3. Using Personal Information

We collect personal information from our customers for the following purposes:

a) Order confirmation and reference
b) Shipping confirmation and reference
c) Replying inquiries
d) Life-style and product proposals by means of, but not limited, emails, mail magazines, and direct mails.

We never disclose personal information to any third party without your consent except the following cases:
a) Cases in which the handling of personal information is based on laws and regulations, and which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws and regulations
b) Cases in which the handling of personal information is necessary for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
c) Cases in which the personal information is exchanged and shared among affiliates of the company which runs monomo magazine and monomo store.

4. Security Control Measures for Personal Information

Personal information collected from customers shall be securely managed by us under reasonable, organizational, physical, personal and technical measures, and monomo shall handle the information in such a manner that complies with related laws and regulations in an endeavor to prevent risks such as illegal intrusion, loss, falsification or leakage.

5. Correction and Deletion of Personal Information

If you need to correct or delete your personal information, please write us from the e-mail address below.
If you are a registered member of this site, you can edit the information under 'My Account' of this website.

6. Use of cookie files

A 'cookie' is a small text file placed on your computer's hard drive by our Web page server. Like most interactive web sites monomo uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

7. Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within monomo on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

8. Use of SSL

‘SSL(Secure Sockets Layer)’ is a protocol that encrypts data and protects it from wiretapping and falsification. Using SSL you can send information much safer.
For entering information, we use SSL technology to secure personal information and to prevent the data from being intercepted or falsified.

9. Changes to Privacy Policies

When it is deemed necessary, we may make changes to this ‘Privacy Policy’ without prior notice and consider it to be an official announcement to you.

Shipping & Payment

How should I pay?

YUKIMONO accepts Paypal payments.
Even if you don't have a Paypal account, you can pay on Paypal with your credit card. You don't need the registration on Paypal. All major credit cards can be processed through PayPal.

Where has my order sent from?

All merchandise will be shipped from Tokyo or Tokoname, Japan directly.

When should my order arrive?

The merchandise which have been ordered will be shipped within 1~3 days except Saturday, Sunday and Holidays unless otherwise specified. All merchandise wrapped very carefully and securely will be shipped through EMS or e-packet by Japan Post office. However they can be shipped differently as required by the destination countries. Under the ordinary condition, international shipping will take approximately from two weeks to maximum of four weeks depending on the destinations.

For example
1~2weeks USA, Canada, East Asia, Australia
2~3weeks Europe, Asia
3~4weeks Brazil, South-Africa, Russia, other countries

Shipment’s tracking service is provided by Japan post office. We will send “trucking number” to customers.

How about duty and tax?

The terms of sale is DDU "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charge needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.

Can I return or Exchange?

We will exchange the products if damage and trouble caused solely by us and if the wrong product is being sent in international transactions. However in case of the same kind of products are out of stock, they will be refunded by the below procedure.

*Notify us of the damage with detailed and reasonable explanation within 30 days after delivery.
*Use the enclosed packing slip and return form, when returning damaged products

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