To all my customers throughout the world,
Thank you to all of the customers who continue to visit YUKIMONO store and purchase Japanese bonsai pots even in this tough time.
We would like to inform you about the current shipping situation.
Though we still ship to various countries by Japan Post, UPS and other carriers, recently they are running very slowly and significant delays occur by the reduction of flights due to the COVID-19 pandemic.
According to Japan Post, for the parcels to the US and other countries, it takes more than 2~3 weeks to load onto the flights in Japan currently.
Some orders to the US and Canada, which we have shipped by the middle of April have still been waiting for loading as well and their tracking info hasn’t been updated. (They still keep showing “Posting/collection” status.)
Even worse still, we are afraid there is a possibility that the JP parcels to the US are returned because Japan Post has stopped the acceptance of international mail items to the US since the 23 of April.
We still accept all orders and try to ship by various carriers, however, the delivery will take much longer than usual and the delivery schedule will be unpredictable. These circumstances are beyond our control.
We are sorry for this situation and the inconvenience it may be causing anyone.
We thank you very much for your understanding, patience, and kind indulgence during these difficult times.
We will inform you as soon as we get any new information.
Best regards,
Yukiko Kasai
YUKIMONO